Aura

Refund Policy

Last updated: April 21, 2026

We want you to be happy with Aura. This policy explains when and how you can request a refund for purchases made on the Aura platform (operated by Digitizer, "we", "us").

1. Monthly Subscriptions

Monthly subscriptions are billed in advance for the upcoming month. You can cancel at any time from your billing settings — your plan will remain active until the end of the current billing period, and you will not be charged again. We do not provide prorated refunds for partial months.

2. Annual Subscriptions

Annual plans include a 14-day money-back guarantee. If you're not satisfied within 14 days of your initial annual purchase, contact us at support@my-aura.app for a full refund.

After the 14-day window, annual plans are non-refundable. You can cancel auto-renewal at any time, and your plan will remain active until the end of the paid term.

3. Lifetime Deals (LTD)

Lifetime deal purchases — including codes redeemed through third-party marketplaces — include a 60-day refund window from the date of purchase. To request a refund, contact us at support@my-aura.app with your purchase reference.

For codes redeemed on a third-party marketplace, you may also need to follow the marketplace's own refund process; we will honor valid marketplace refunds.

After the 60-day window, lifetime purchases are non-refundable.

4. How to Request a Refund

To request a refund within an eligible window:

  • Email support@my-aura.app from the address associated with your account.
  • Include your order/invoice reference and the reason for the refund (optional but helpful — it helps us improve).
  • We aim to respond within 2 business days. Approved refunds are issued to the original payment method and typically arrive within 5–10 business days, depending on your bank.

5. What We Don't Refund

  • Charges incurred outside an eligible refund window described above.
  • Third-party costs (e.g. fees charged by Cloudflare, Bunny.net, Cloudways, Hostinger, or any other provider connected to your Aura account) — those are billed and refunded by the respective provider, not by us.
  • Accounts terminated for violation of our Terms of Service.

6. Chargebacks

Please contact us before initiating a chargeback. We will almost always resolve a billing issue faster and more fairly than a card dispute. Accounts with unresolved chargebacks may be suspended until the dispute is closed.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent change. Material changes apply only to purchases made after the update.

8. Contact

Questions about this policy or a specific charge? support@my-aura.app.